Thursday, 24 May 2012 03:43

Cross Cultural Communication Featured

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Cross Cultural Communication

Country

Preferred communication style

Non-verbal communication practices

Business communication norms

Strategies to increase cross-cultural communication

Canada- North America

Physical handshake together with a smile while directly looking at each other.

Friends kiss each other lightly on the cheek.

Giving of gifts like flowers and chocolates to hosts of events like dinners.

Wines only of high quality are given to hosts of events.

Business people use a formal handshake while making direct eye contact with each other.

Friendliness is encouraged after people have gotten used to each other.

Formal titles are not necessarily used at meetings.

People give each other business cards after the first meeting and the cards are looked through at each party to encourage exchange of information or questions to be asked.

Business meetings involve discussions of serious issues and timelines to schedules are observed.

People should take time to learn each other’s cultures before they interact so that they promote cohesiveness and avoid tension when dealing with each other in business matters.

People should not be oversensitive or easily offended because even if people outside their culture have made an effort to learn their culture, it might be impossible to learn everything about the culture.

Organizations should hire people from diverse cultures so as to promote tolerance and team work.

Organizations should come up with ways of encouraging people to learn about different cultures like introducing ‘culture nights’

Moscow-Russia

A face to face meeting is usually preferred. The parties involved need to have established a trust based relationship

Non-verbal communication is very minimal. Individuals tend to keep quiet and pay close attention when discussing a serious issue.

Face to face meetings where involved parties express what they need. Communication in from of writing in formal meetings is not highly regarded. Trust is an essential tool in the meetings.

Berlin-Germany

A face to face meeting is preferred where a formal handshake is offered between parties involved

Non-verbal communication is very minimal and jokes are not entertained in formal meetings. German business people are criticized as lacking a sense of humor.

Openness, telling the truth and being direct are very valued in business meetings. Other cultures might mistake the directness and openness of Germans to be arrogance but the Germans value and appreciate directness from those that they deal with.


 References

Axner, M., DuPraw, E.,Marcelle, E. (1997).Working on common Cross- cultural Communication Challenges. New York.

Deena, R., Levine, M.A. Beyond Language: Cross Cultural Communication.